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SHIPPING INFORMATION

 

Welcome to our shipping and ordering information page. If you do not find the answers you need, please call us at
1-800-580-7873 or e-mail us, and we will respond within 24 hours .

 

·        How and when does American Filtration ship your order?

Once your order is received via e-mail, it will be processed immediately. We ship all in-stock orders within 24 hours, Mon-Fri.  Out of stock items are shipped as soon as they are available.  Please allow 5 working days for delivery in the Continental U.S.

·        When is my credit card charged?

Credit cards are charged at the time of shipping.  We will notify you of any items on back-order.  Back orders are not charged until the order is complete and shipped.  Texas orders will be charged tax unless tax exempt certificate is supplied.

·        Shipping on "made to order" sizes

Please allow 10 working days for all special orders.  Your credit card will not be charged until the order ships.

·        Non-US Shipping

Unfortunately at this time we do not sell to other than U.S. addresses.  Please feel free to e-mail or call us with an inquiry.

·        Express Shipping

Express shipping is available but not recommended due to costs but please feel free to e-mail or call us for a rate inquiry.

·        What is your return Policy?

Whole case unused standard sizes may be returned at the customer’s expense.  A credit will be issued to the credit card for all filters received in resale condition.  Made to order / special sizes are not returnable.

·        What is your Privacy Policy?

We do not provide your information to any other company with the exception of the filter manufacturer if your order is shipped direct from the factory and then only name and address are supplied.

FOR INFORMATION ON SHIPPING ANY FILTRATION NEEDS THAT ARE NOT LISTED ABOVE, PLEASE CALL US AT 1-800-580-7873.

 Please note that our intent is never to profit from your shipping charges.  We strive to complete your order in a timely manner and ship your merchandise to you as soon as possible.